Updated Jul 11, 2026 · Effective Jul 11, 2026
These Terms & Conditions (the "Terms") are a binding agreement between you and Yagyanam, a GST-registered sole proprietorship concern with its registered place of business in Gurugram, Haryana, India ("Yagyanam", the "Platform", "we", "us"). They govern your access to and use of the Yagyanam website, the Yagyanam mobile application for seekers, the Yagyanam Expert application, and every service offered through them (together, the "Ecosystem"). By creating an account, ticking the consent box at sign-in, or using any part of the Ecosystem, you accept these Terms and the policies they incorporate by reference — the Privacy Policy, the Refund & Cancellation Policy, the Pricing Policy, the Disclaimer, and, if you are an expert, the Expert Code of Conduct and the Expert Settlement Policy.
Yagyanam is a technology marketplace and an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and a marketplace e-commerce entity within the meaning of the Consumer Protection (E-Commerce) Rules, 2020. The Platform connects seekers with independent experts, hosts the tools they use to communicate, collects payments through licensed payment aggregators, and provides the assurance, grievance and settlement scaffolding described in these documents.
Yagyanam does not itself render astrological, religious or spiritual advice. Every opinion, prediction, interpretation, remedy and ceremony belongs to the expert who provides it, and responsibility for that advice rests with that expert. Yagyanam's role is that of a mediator and facilitator: we verify who the experts are, we keep the engagement private and on the record, we hold both sides to the standards in this constitution, and we provide recourse when something goes wrong.
The services traded on this Platform are religious, spiritual and cultural in nature: consultations grounded in jyotish and allied traditions, and ceremonies performed according to shastra. They are offered and purchased as matters of faith, personal belief and cultural practice. They are not medical, psychological, legal, financial or investment services, and nothing on the Platform may be treated as a substitute for the advice of a qualified professional in those fields. The Disclaimer sets this out in full and is part of these Terms.
Every service on this Platform is offered by an expert, not by Yagyanam and not by you. Choosing a sacred offering, accepting a suggested ritual, or declining both is an act of your own free will: Yagyanam will never compel, pressure or steer you into any particular service, and no expert is permitted to. The conversation between a seeker and an expert belongs to its two participants, and responsibility for what is said in it rests with them alone — the seeker answers for the choices the seeker freely makes, and the expert answers for the counsel and commitments the expert gives.
Proof that a ceremony was performed lies in the updates the performing expert shares in the booking conversation — photographs of the key moments, the sankalpa spoken in your name — and, where the expert offers one, a live broadcast of the ceremony. The Platform supports these proofs with reminders, ongoing-ritual updates and live participation where available. Prasad and physical kundli reports, where an expert offers them, are sacraments and keepsakes; they are not proof of performance and are never treated as such.
Prasad delivery is not a built-in feature of the Platform and is not guaranteed after every ritual. Where an expert chooses to offer prasad, that commitment — availability, contents, cost and timing — is the expert's own, stated by the expert in the booking conversation, and the arrangement is a matter between you and that expert. Yagyanam's only role is the privacy-preserving coordination described in Section 5; it is not the deliverer and bears no liability for the delivery.
Conversations between a seeker and an expert are locked to the two of them. The Platform's messaging system is designed so that only the participants of a conversation can read its contents; Yagyanam cannot view your chats, and no employee, officer or contractor of Yagyanam has any facility to browse them. What we process is the minimum the service needs to function — routing metadata, delivery states, and the message payloads as sealed data — never the substance of what you and your expert say to each other.
For your safety and privacy, contact details do not cross the Platform in either direction. Experts may not share their personal contact information with you, and may not ask for yours — this includes phone numbers, email addresses, postal and residential addresses, Instagram or other social-media handles, and messaging identifiers of any kind. We ask you to observe the same restraint: do not share your contact details with experts, and report any expert who requests them. Every legitimate part of the service — consultations, updates, delivery coordination, refunds — happens on the Platform, where it is protected by this constitution. Where something physical must reach you (prasad an expert has offered, for instance), the Care Team bridges it without breaching the wall: a team member collects your delivery address from you directly, receives the consignment from the expert, arranges the courier, and confirms the courier details with you, ordinarily over WhatsApp. Your address is never given to the expert, and the expert's is never given to you.
In line with Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, you agree not to host, display, upload, publish, transmit or share any Content that:
The Platform — its name, mark, software, design language, text and compilations — is owned by or licensed to Yagyanam and protected under Indian law. Scriptural and traditional material is the common heritage of its traditions; our arrangement, curation and presentation of it is ours. You may not scrape, copy, reverse-engineer, frame or commercially exploit the Platform without written permission.
To keep the ecosystem safe and lawful, Yagyanam retains, and you acknowledge, the authority to: verify identities; moderate public Content; withhold, suspend or terminate accounts on the conditions below and in the Expert Code of Conduct; withhold settlements as the Expert Settlement Policy provides; adjust or discontinue features; and amend this constitution prospectively as Section 15 describes. This authority is exercised proportionately, on stated conditions, with written reasons on request, and with the grievance path always open.
A seeker account may face action on the following conditions. Save for the immediate-action rows, we warn first and act second; every action is appealable through the grievance process.
| Conduct | First response | On repetition |
|---|---|---|
| Abusive, harassing or obscene behaviour towards an expert or the Care Team | Warning and removal of the offending Content | Suspension up to 30 days, then permanent ban |
| Attempting to move an expert off the Platform, or soliciting personal contact details | Warning | Suspension; permanent ban on second repetition |
| Fraudulent payment activity, false chargebacks, or refund abuse | Immediate suspension pending review | Permanent ban and recovery of amounts due |
| Impersonation, false identity, or misuse of another's account | Immediate permanent ban | — |
| Unlawful Content under Section 6, or conduct that endangers any person | Immediate permanent ban; preservation and lawful reporting | — |
| Manipulation of reviews or ratings | Removal of reviews and warning | Suspension, then permanent ban |
Termination does not extinguish liabilities already accrued. Amounts lawfully refundable on termination are settled per the Refund & Cancellation Policy; data is handled per the Privacy Policy, including your right to erasure.
You agree to indemnify and hold harmless Yagyanam and its personnel from claims, damages and costs (including reasonable legal fees) arising out of your breach of these Terms, your Content, your misuse of the Platform, or your violation of law or of another's rights. Experts carry the further indemnities recorded in the Expert Code of Conduct.
Neither party is liable for delay or failure caused by events beyond reasonable control — acts of God, natural calamity, epidemic, war, civil disturbance, governmental action, or failure of public networks and utilities. Ritual dates displaced by such events are rescheduled in consultation with you; if rescheduling fails, the Refund & Cancellation Policy's platform-cancellation terms apply.
We may amend these Terms and the policies they incorporate to reflect law, security and the evolution of the service. Amendments are prospective. Material changes are notified on the Platform (and, for registered users, through the notification channels you have allowed) at least 7 days before they take effect, alongside the document's updated date. Continued use after the effective date is acceptance; if you do not accept, close your account and the Privacy Policy's erasure rights apply.
Complaints follow the Grievance Redressal Policy: the Care Team first (acknowledgement within 24 hours), then the Grievance Officer (resolution within 15 days of receipt). Nothing in this section limits your statutory rights before the consumer commissions constituted under the Consumer Protection Act, 2019, or, for personal-data matters, before the Data Protection Board of India.
Subject to the above, disputes arising out of these Terms are governed by the laws of India and referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Gurugram, Haryana, conducted in English. Courts at Gurugram have exclusive supervisory jurisdiction. This clause does not oust forums whose jurisdiction cannot be contracted away.